Terms and Conditions

These are the terms and conditions of service between stress3 Caterers and the client.
Stress3 caterers reserves the right to amend or waive any terms and conditions for specific bookings and will notify the client in writing.

‘The client’            – Company/ person/ organisation that stress 3 caterers is to provide catering services to
‘The company’      – Stress 3 caterers Ltd
‘Deliveries’            – Orders without waiting staff

Loss and Damages

The company does not accept responsibility for personal property of the client or event guests and is left at the owners’ risk.

Liability

The company is not liable for any failure to provide any services due to any cause beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. The company cannot be held responsible for late deliveries out of our control which include traffic, act of God, governmental act, war, fire, flood, explosion or civil commotion. We will however keep the customer informed on any estimated late arrival of goods and services.

VAT

All prices quoted are inclusive of VAT at the relevant rate.

BACS Payments should be made to:

Stress 3 caterers Ltd

bank details to go here

Please send remittance advice to accounts@stress3caterers.co.uk

Queries from an invoice must be received in writing within 5 days of receipt.

Complaints

In the unfortunate instance that you may have a complaint relating to our service or food, this would need to be sent to us in writing within 24 hours of the order or event. Please retain any food items which have not met your expectations, and we will arrange for a driver to come and collect in order for us to fully investigate the matter.

Deliveries

Please allow a 30-minute window for all deliveries to take in consideration of traffic

Confirmation and Quotes

The Client must confirm all orders and amendments in writing.

All menus confirmed when ordering is subject to availability.

Catering quotes are valid for 7 days.

Collections

All collections of plates, platters etc are made the following working day unless a same day collection is requested.

Any missing, chipped or broken items will be charged for.

Cancellation

Any cancellation made by the client must be notified to the company in writing 72hrs prior to the wake.

Cancellations received after these deadlines will incur a charge at the management’s discretion.

Cancellations received on day of delivery will be charged in full.

Payment Terms

We require all orders to be settled 7 days prior to the wake in by credit/debit card or BACS transfer.